The MindBody Reconnect
Privacy Policy
Last Updated: June 2026
1. Introduction
The MindBody Reconnect (“MBR”, “we”, “us, “our”), is committed to protecting your privacy and handling your personal information openly, fairly, and securely.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you:
- Visit our website.
- Contact us by email, telephone, social media, or online forms.
- Attend consultations, coaching sessions, workshops, training programmes, or events.
- Purchase services, products, or educational programmes from us.
We comply with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), the UK Data Protection Act 2018, and other relevant privacy legislation where applicable.
2. Data Controller
The Data Controller responsible for your personal information is:
Clare CALDWELL The MindBody Reconnect
Email: themindbodyreconnect@gmail.com
Telephone: +34 744 615 370
Address:
Calle San Miguel 51
Rojales
Alicante, 03170
Spain
For any privacy-related questions or requests, please contact us using the details above.
3. Information We Collect
Depending on the services you use, we may collect:
Personal Information
- Name
- Postal address
- Email address
- Telephone number
- Emergency contact details (where appropriate)
Health and Wellbeing Information
Where relevant to the services provided, we may collect:
- Medical history
- Current health concerns
- Lifestyle information
- Wellbeing assessments
- Session notes
- Progress records
Health information is classified as "special category data" and receives enhanced protection under data protection law.
Technical Information
When visiting our website, we may collect:
- IP address
- Browser type
- Device information
- Website usage information
- Cookies and similar technologies
4. How We Use Your Information
We use your information to:
- Provide coaching, educational and wellbeing services.
- Assess suitability for services and programmes.
- Communicate with you regarding appointments and enquiries.
- Deliver training courses and workshops.
- Maintain professional records.
- Process payments and administer accounts.
- Improve our services.
- Meet legal, professional, regulatory, safeguarding, and insurance obligations.
We will only use your information for the purposes for which it was collected unless we are legally required or permitted to do otherwise.
5. Legal Basis for Processing
Depending on the circumstances, we process your information under one or more of the following lawful bases:
Contract
To provide services you have requested.
Legitimate Interests
To manage and improve our services and maintain appropriate professional records.
Consent
Where you have provided explicit consent, including for marketing communications or where required for certain types of sensitive information processing.
Legal Obligation
Where we are required to comply with legal, regulatory, safeguarding, insurance, or professional obligations.
Special Category Data
Where health-related information is processed, we rely on one or more lawful conditions available under applicable data protection legislation, including the provision of health, wellbeing, coaching, educational, or related support services.
6. Confidentiality and Professional Supervision
Maintaining confidentiality is fundamental to our work.
In some circumstances, anonymised or limited client information may be discussed with supervisors, mentors, trainers, or professional consultants for quality assurance, professional development, and service improvement.
Any individual receiving such information is required to maintain strict confidentiality and appropriate data protection standards.
7. When We May Share Information
We do not sell your personal information.
We may share information where necessary with:
- Professional supervisors.
- Insurance providers.
- Professional advisers.
- Payment service providers.
- Technology and communication providers.
- Regulatory or legal authorities where required by law.
Information will only be shared where there is a lawful basis for doing so.
8. Safeguarding and Duty of Care
Confidentiality may be limited where we believe there is a serious risk of:
- Harm to yourself.
- Harm to another person.
- Abuse of a child or vulnerable adult.
- Criminal activity requiring disclosure.
- Legal obligations imposed by a court or regulatory authority.
Where appropriate and safe to do so, we will endeavour to discuss any necessary disclosure with you beforehand.
9. Online Sessions
Sessions delivered via telephone, Zoom, Microsoft Teams, Google Meet, FaceTime, WhatsApp, or similar platforms are generally not recorded unless agreed in advance.
If a session is to be recorded, your informed consent will be obtained beforehand.
10. Marketing Communications
We may send information about:
- Workshops
- Training programmes
- Educational content
- Events
- Service updates
You will only receive marketing communications where:
- You have provided consent; or
- Applicable law permits us to do so.
You may unsubscribe at any time using the unsubscribe link provided or by contacting us directly.
11. International Data Transfers
As we operate internationally and use online service providers, your information may occasionally be processed or stored outside the UK or European Economic Area (EEA).
Where this occurs, we ensure appropriate safeguards are in place, including:
- Adequacy decisions;
- Standard Contractual Clauses;
- UK International Data Transfer Agreements; or
- Other legally recognised transfer mechanisms.
12. Data Security
We take appropriate technical and organisational measures to protect your information, including:
- Password-protected devices.
- Secure storage systems.
- Encrypted communications where appropriate.
- Restricted access to records.
- Regular review of security procedures.
While no system can guarantee complete security, we take reasonable steps to safeguard personal information against unauthorised access, loss, misuse, or disclosure.
13. How Long We Keep Information
Client records are generally retained for seven years following the final session unless:
- A longer retention period is required by law, insurers, or professional obligations.
- There is an ongoing complaint, claim, investigation, or legal matter.
At the end of the retention period, information will be securely deleted, destroyed, or anonymised.
14. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion of information.
- Restrict processing.
- Object to processing.
- Withdraw consent where consent is relied upon.
- Request data portability.
- Lodge a complaint with a supervisory authority.
Requests should be submitted using the contact details provided in this policy.
15. Website Cookies
Our website may use cookies and similar technologies to:
- Improve website functionality.
- Analyse website traffic.
- Enhance user experience.
- Support website security.
Where legally required, we will obtain your consent before placing non-essential cookies on your device.
16. Complaints
If you have concerns about how your personal information has been handled, please contact us first so we can attempt to resolve the issue.
You also have the right to complain to the relevant supervisory authority.
For UK residents:
Information Commissioner's Office (ICO)
For EU residents, you may contact the data protection authority in your country of residence.
17. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology, professional standards, or our services.
The latest version will always be available on our website and will show the date of the most recent update.